Frequently Asked Questions
Click on the Questions Below to Reveal the Answers
You will need to have a cryptocurrency wallet on your phone to purchase and receive cryptocurrency. Please follow the prompts on our machines to download wallets for both Android or iOS.
The use of prepaid cell phones and some VOIP providers can delay registration. Please follow the prompts on the machine and expedite the registration by scanning your state issued ID. Coin Whale knows the customer (KYC) verification process can take up to 15 minutes in some cases. Coin Whale will text you if we need further clarification or documentation. If you do not receive communication within 15 minutes, please contact our Customer Service Team directly. For any Registration or Compliance related questions, please reach out to Coin Whale via email.
Most transactions show up instantly as customers are purchasing cryptocurrency directly from Coin Whale’s vault, not an exchange. Coin Whale pays higher miner fees to expedite our transactions with instant confirmations. However, in rare cases, a transaction can get held up if the cryptocurrency network is congested and can take longer to confirm. Unfortunately, there is nothing that can be done to expedite this. To check the status of transactions, please check the following sites:
Bitcoin – www.blockchain.info
Litecoin – www.live.blockcypher.com/ltc
Ethereum – https://www.etherscan.io
Bitcoin Cash – www.explorer.bitcoin.com/bch
Bitcoin is a type of digital currency that can be sent from person to person without the need for a trusted third party like a bank or other financial institutions. Bitcoin is the first global, decentralized currency.
Many companies around the world accept Bitcoin as a form of payment. Run a quick search online and you’ll find thousands. However, Bitcoin is used for many other things as well. It can be used for remittances, peer-to-peer payments, and as a store-of-value.
FinCEN Registered MSB #31000141651949
Coin Whale takes legal and regulatory compliance seriously. As a licensed money transmitter organization, we are fully compliant with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations. Currently we provide services at physical locations only and do not provide any on-line exchange services.
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